Returns Policy

At DDT, most items are made to order and fulfilled by Printful. Please read this policy carefully before placing your order.

FAULTY, DAMAGED OR MISPRINTED ITEMS
• If your item arrives faulty, damaged or misprinted, you may be eligible for a free replacement or refund.
• You must report the issue within 30 days of receiving your order.
• Please include clear photos of the item and packaging when you contact us.

WRONG SIZE OR CHANGE OF MIND
• Because our products are made to order, we cannot accept returns or exchanges for wrong size, fit, or change of mind.
• Please check our Size Guide carefully before ordering.

LOST PARCELS
• If your order has not arrived and appears to be lost, you can submit a claim within 30 days of the estimated delivery date.
• We’ll investigate with the carrier and Printful and update you on the outcome.

HOW TO START A RETURN OR CLAIM
• Email us at support@ddtgroup.co.uk with your order number and a short description of the issue.
• For faulty/damaged/misprinted items, attach clear photos.
• For lost parcels, include your tracking number and the estimated delivery date.